How do I cancel my booking?

Tickets are non-refundable however we can rearrange your pre-booked date to a more convenient day free of charge. (Tickets paid for at the gate are non-transferrable.) Please contact our admin team for assistance on this:
Email: [email protected]; Tel: 01653 69 77 77

Related FAQs

Entrance into the Museum, and access to the Café and Gift Shop. On event days you may be charged a different admission price to include the event’s activities.

If you pre-book your tickets online you receive a discount on our gate prices.

General Admission Tickets


On the Day

Online Tickets

Adult

£20

£17

Child
5 to 16 inclusive

£18

£15

Concession (over 65)

£19

£17

Child Under 5

FREE

FREE

Carer Ticket*

FREE* when Purchasing a full priced ticket.

FREE* when Purchasing a full priced ticket

Blue badges cannot be used as proof of carer status, please see full details below.

Family Admission Tickets

On the Day

Online Tickets

2 Adults &
2 Children

£65

£60

2 Adults &
3 Children

£77

£70

1 Adult &
1 Child

£33

£30

1 Adult &
2 Children

£47

£43

1 Adult &
3 Children

£62

£58

We would strongly urge pre-booking your tickets online to ensure entry and to save with our Early Bird rates, but you can still pay on arrival!

Simply head to our Digitickets page here and follow the onscreen instructions.

The email confirmation you receive from your online purchase is your ticket – it will have a booking reference and a barcode which you need to show on entry.

You don’t need to print your ticket – just make sure we can see your ticket clearly on your chosen device upon arrival.

How can we help?

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