Frequently Asked Questions

Our discounts have changed this year due to the huge impact that Covid-19 has had on our revenue. Admission discounts (including £1-off offers) are no longer available, however discounts in the café and shop are available with certain tickets. Please check your ticket confirmation for details on this.

We would strongly urge pre-booking your tickets online to ensure entry and to save with our Early Bird rates, but you can still pay on arrival!

Simply head to our Digitickets page here and follow the onscreen instructions.

The email confirmation you receive from your online purchase is your ticket – it will have a booking reference and a barcode which you need to show on entry.

You don’t need to print your ticket – just make sure we can see your ticket clearly on your chosen device upon arrival.

Tickets are non-refundable however we can rearrange your pre-booked date to a more convenient day free of charge. (Tickets paid for at the gate are non-transferrable.) Please contact our admin team for assistance on this:
Email: admin@edencamp.co.uk; Tel: 01653 919450.

Eden Camp is a great and unique venue for Car Clubs for day visits/displays. Please contact our admin team for more information and to book: Email: admin@edencamp.co.uk; Tel: 01653 919450

As of November 2021, we no longer accept caravan clubs for over night stays. We do however have ample parking to cater for day visitors who are travelling with a caravan. Apologies for any inconvenience caused.

We are fortunate to be on a main road with easy access and reliable public transport. Visit our how to get here page for further information.

We normally recommend 3-4 hours for your visit however some visitors have stayed all day as there is so much to see!

Unfortunately, the Café and Gift Shop are open only to paid Museum visitors.

Yes, we do however at the moment our menu is limited whilst we endeavour to return to ’normal’ following the lift on restrictions. Please see our current menu here.

Yes, you can bring your own food; there are plenty of picnic benches and grassed areas for you to use to eat. We kindly ask that the indoor Café seating (where available) is used solely for those who have purchased from the Café.

Yes, our Gift Shop will be open. Please be careful not to overcrowd.

Yes, you can, we have card machines at all points of sale, accepting contactless from both card and device. There is no minimum card spend. Please note, we do not accept American Express.

Yes, we accept cash but strongly urge using contactless payment methods wherever possible.

Yes, all parking is free to use for admission ticket holders, however purchasing a ticket (on or offline) does not guarantee a parking space.

We do not operate guided tours as the museum is so large. The museum is self-guided, and you receive a map upon arrival. Audio books are currently undergoing a re-vamp, and these will be available soon. We do have braille books at our Reception to assist those who are visually impaired.

Absolutely! We love to see our visitors enjoying themselves so please tag us in any photos you share on social media!

Yes! Four-legged friends are welcome all over the site, apart from our playgrounds; please keep them on leads, and clean up after them! There is even a special allocated area for them in our café, and if you head to the gift shop, there’s always a treat or two!