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Frequently Asked Questions

Have you got a question? Save time and check our frequently asked questions before contacting us.

Admission Tickets

What is included in the admission price?

Entrance into the Museum, and access to the Café and Gift Shop. On event days you may be charged a different admission price to include the event’s activities.

Are there discounts available?

Our discounts have changed this year due to the huge impact that Covid-19 has had on our revenue. Admission discounts (including £1-off offers) are no longer available, however discounts in the café and shop are available with certain tickets. Please check your ticket confirmation for details on this.

Do I have to book in advance, or can I just turn up?

We would strongly urge pre-booking your tickets online to ensure entry and to save with our Early Bird rates, but you can still pay on arrival!

How do I book a ticket?

Simply head to our Digitickets page here and follow the onscreen instructions.

How will I receive my ticket?

The email confirmation you receive from your online purchase is your ticket – it will have a booking reference and a barcode which you need to show on entry.

Do I need to print my ticket?

You don’t need to print your ticket – just make sure we can see your ticket clearly on your chosen device upon arrival.

How do I cancel my booking?

Tickets are non-refundable however we can rearrange your pre-booked date to a more convenient day free of charge. (Tickets paid for at the gate are non-transferrable.) Please contact our admin team for assistance on this:
Email: admin@edencamp.co.uk; Tel: 01653 697777.

Group Visitors

Do I get a discount for visiting as a group?

We offer a discounted rate for groups of 10 or more. Please contact our admin team for more information and to book:
Email: admin@edencamp.co.uk; Tel: 01653 697777

Can I bring my car club?

Eden Camp is a great and unique venue for Car Clubs for day visits/displays. Please contact our admin team for more information and to book: Email: admin@edencamp.co.uk; Tel: 01653 697777

Can I bring my caravan club?

As of November 2021, we no longer accept caravan clubs for over night stays. We do however have ample parking to cater for day visitors who are travelling with a caravan. Apologies for any inconvenience caused.

Getting to the Museum

What should I do when I arrive at the museum?

Drive up to the gate and show our admission staff your pre-booked ticket (or purchase tickets on arrival). Our staff will then direct you to the car park and provide a map to help you find your way around.

How can I travel to the museum?

We are fortunate to be on a main road with easy access and reliable public transport. Visit our how to get here page for further information.

How long would you recommend for a visit?

We normally recommend 3-4 hours for your visit however some visitors have stayed all day as there is so much to see!

Facilities

Will your café be open?

Yes, our café will be open – please see our Food and Drink page for details.

Can I use the Cafe without purchasing tickets for the Museum?

Unfortunately, the Café and Gift Shop are open only to paid Museum visitors.

Do you cater for vegetarian and gluten-free diets?

Yes, we do however at the moment our menu is limited whilst we endeavour to return to ’normal’ following the lift on restrictions. Please see our current menu here.

Can I bring my own food and where can I eat it?

Yes, you can bring your own food; there are plenty of picnic benches and grassed areas for you to use to eat. We kindly ask that the indoor Café seating (where available) is used solely for those who have purchased from the Café.

Will your shop be open?

Yes, our Gift Shop will be open. Please be careful not to overcrowd.

Can I pay by card?

Yes, you can, we have card machines at all points of sale, accepting contactless from both card and device. There is no minimum card spend. Please note, we do not accept American Express.

Can I pay with cash?

Yes, we accept cash but strongly urge using contactless payment methods wherever possible.

Is there free parking?

Yes, all parking is free to use for admission ticket holders, however purchasing a ticket (on or offline) does not guarantee a parking space.

What time do the guided tours start/finish?

We do not operate guided tours as the museum is so large. The museum is self-guided, and you receive a map upon arrival. Audio books are currently undergoing a re-vamp, and these will be available soon. We do have braille books at our Reception to assist those who are visually impaired.

Am I allowed to take photographs?

Absolutely! We love to see our visitors enjoying themselves so please tag us in any photos you share on social media!

Are dogs allowed?

Yes! Four-legged friends are welcome all over the site, apart from our playgrounds; please keep them on leads, and clean up after them! There is even a special allocated area for them in our café, and if you head to the gift shop, there’s always a treat or two!

Family Visitors

What ticket options are available for families?

Family tickets are available, helping you make savings on individual admission prices. Click here to view the options.

Is there much for children to do?

Children can get interactive within some of the huts. We also have two playgrounds to cover all ages on site! Why not check out our Home Activities page here?

Where are the baby changing facilities?

The baby changing facilities are in the centre of our site, in Hut 14 which houses our brand-new toilet facilities, as well as accessible toilets. Unfortunately we do not have changing facilities suitable for children or adults.

Can children visit unaccompanied?

Children under the age of 16 must be accompanied by an adult at all times.

Do you have a children’s menu?

Yes, we do. Please note, whilst we endeavour to return to ‘normal’, our menu has altered: click here to see more.

Virtual Tours

What equipment do I need for a Virtual Tour?

You simply need a device. As with our physical Museum, virtual tours are self-led. Additional resources are included in your virtual tour to assist! Our tours have been extensively tested on several devices, and screen sharing platforms. If you having difficulty, please do get in touch with our admin team:
Email: admin@edencamp.co.uk; Tel: 01653 697777

How do I purchase a Virtual Tour?

Head to our online shop to purchase your virtual tour. The Tour is purchased on a flat rate based on a single adult ticket.
Please note: You will need to make an account to purchase premium content.

What happens after I’ve made a purchase?

When purchased, you will have access to our virtual tour of the museum. Once purchased, head back to the product you’ve bought on our website’s shop, ensure you are logged into your account, and your content should be visible on the page! (You can maximise this to full screen too!)
All huts are covered, including behind the scenes areas and additional resources for use.

For schools: You will also receive a download link in your confirmation email for your FREE Teaching Resource Pack (normally £5).

How long can I use the Virtual Tour for?

You will have access to your tour for 30 days following your purchase date.

How can your Virtual Tour support the progression of my students?

There are several activities for the students to do as part of the virtual tour. The Museum is set out in chronological order so it is easy to navigate to a particular topic should you wish to concentrate on an area relevant to your studies.

This can also be useful for home education and a family activity too!

I’ve paid a deposit for a physical school visit but can no longer travel. Can I use my deposit towards a virtual tour?

Unfortunately, this is not possible at this time. Please enquire with our admin team for further information.

Is there a limit to how many people I can have on my tour?

There is no limit, however, we would recommend no more than 30 students at a time if you are screen sharing a teacher-led tour over a platform, such as Zoom. This prevents lagging.

Accessibility at Eden Camp

Do you have wheelchairs?

We provide wheelchairs for public use (please book before visiting, call 01653 697777). The Museum is fully accessible to all visitors.

Do you have changing facilities?

We have disabled toilets available which have been made larger to allow for assistance however unfortunately due to the nature of our buildings, we do not have any dedicated areas for changing.

Do you offer free or discounted admission for dedicated assistants or carers?

Accompanying carers with both disabled adults and children can gain free access to the Museum with valid ID (valid ID is PIP, DLA proof, Carer’s Passport, MAX Card or National Carer’s Card). This is on a 1:1 ratio ( one free ticket to one paying ticket). Please contact our admin team for more information.
Email: admin@edencamp.co.uk; Tel: 01653 697777

My question is not listed here, can you help?

We will do our best to help with your queries as far as we can. Please get in touch with our admin team for further details on how we can assist:
Email: admin@edencamp.co.uk; Tel: 01653 697777